3 Carat Tilasmi 925 Silver Shining Loop ring

Shipping Policy

At Tilasmi Jewellery, we are committed to providing you with a smooth and efficient shopping experience. Below is our shipping policy to help you understand how we handle orders and deliveries.

Shipping Methods and Costs

1. Shipping Options

   • We offer various shipping methods, including standard and expedited options, depending on your location and preference.

2. Shipping Costs

   • Shipping costs are calculated at checkout based on the selected shipping method and your delivery address. Free shipping may be available on orders over a certain amount; please check our website for current promotions.

Processing Time

1. Order Processing
   • Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be longer. You will receive an email confirmation once your order has been shipped.

Delivery Times

1. Estimated Delivery Times
   • Delivery times vary based on the shipping method chosen and the destination. Generally, you can expect:
     • Standard Shipping: 5-7 business days
     • Expedited Shipping: 2-3 business days
   • International shipping times may vary and are subject to customs processing.

Tracking Your Order

1. Order Tracking
   • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package online.

International Shipping

1. International Orders
   • We are pleased to offer international shipping. Please note that customs duties and taxes may apply and are the responsibility of the customer. Delivery times may vary based on the destination country.

Issues with Delivery

1. Lost or Stolen Packages
   • If your package is lost or stolen, please contact our customer service team immediately. We will assist you in resolving the issue.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at support@tilasmi.com or +91-8273332666. We are here to help!

Thank you for choosing Tilasmi Jewellery!

At Tilasmi Jewellery, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

Returns

1. Eligibility for Returns

   • Items can be returned within 30 days of the original purchase date.
   • To be eligible for a return, the item must be unworn, in its original condition, and in the original packaging.

2. Non-Returnable Items

   • Customized or personalized items are not eligible for return unless there is a manufacturing defect.

3. Return Process

   • To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return.
   • We will provide you with a return shipping address and further instructions.

Refunds

1. Refund Process

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.

2. Shipping Costs

   • Shipping costs incurred during the purchase are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Exchanges

   • If you wish to exchange an item for a different size or style, please follow the return process and place a new order once your return is approved.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact us at support@tilasmi.com or +91-8273332666. We are here to assist you!

Thank you for choosing Tilasmi Jewellery!