FAQ
1. What is 925 silver, and why is it used in your jewellery?
925 silver, or sterling silver, consists of 92.5% silver and 7.5% other metals, typically copper. This combination enhances its durability while maintaining the beautiful luster of silver, making it ideal for high-quality jewellery.
2. How should I care for my Tilasmi jewellery?
To preserve the beauty of your jewellery, avoid exposing it to harsh chemicals or perfumes. Clean it gently with a soft cloth and store it in a cool, dry place away from moisture.
3. Do you offer customization options for jewellery?
Yes! We provide customization for select pieces. Please reach out to our customer service team to discuss your specific requirements.
4. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is unworn and in its original packaging. For details, please visit our Returns page.
5. How can I find my ring size?
We Have Free Sizr adjustable Rings fits to all.
6. Is your jewellery hypoallergenic?
Yes, our 925 silver jewellery is generally hypoallergenic, making it suitable for most skin types. However, please check individual product descriptions for specific information.
7. What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards, PayPal, and other options to ensure a smooth transaction.
8. How long does shipping take?
Standard processing typically takes 1-3 business days. Shipping times vary based on your location, and you'll receive a tracking number once your order is dispatched.
9. Do you ship internationally?
No, we don't offer international shipping. Please check our shipping policy.
10. Is there a warranty on your jewellery?
Yes, we provide a 6 months warranty that covers manufacturing defects. For more details, please refer to our Warranty Policy on the website.