Return & Refund Policy
At Tilasmi Jewellery, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.
Returns
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Eligibility for Returns
- Items can be returned within 30 days of the original purchase date.
- To be eligible for a return, the item must be unworn, in its original condition, and in the original packaging.
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Non-Returnable Items
- Items are not eligible for return unless there is a manufacturing defect.
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Return Process
- To initiate a return, please contact our customer service team at Support@tilasmi.com with your order number and reason for the return.
- We will provide you with a return shipping address and further instructions.
Refunds
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Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
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Shipping Costs
- Shipping costs incurred during the purchase are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Exchanges
- If you wish to exchange an item for a different size or style, please follow the return process and place a new order once your return is approved.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact us at support@tilasmi.com or +91-8273332666. We are here to assist you!
Thank you for choosing Tilasmi Jewellery!